Learning guide packages

Health professionals, interpreters and translators can use our guides and tools to develop skills in caring for families from culturally and linguistically diverse backgrounds.

Our guides can help you:

• identify when a patient or their parent or carer needs an interpreter or translator
• talk with parents and carers with an interpreter
• run in-person training sessions for health professionals or interpreters and translators.

The tools can help you communicate better when you need to:

• understand a family's concerns and needs
• explain health and medical information
• get informed consent from a parent or carer.

Learn more about interpreters and translators and how to find one on the Queensland Health website

Who can use the packages

• Speech pathologists
• Translators and interpreters
• Clinicians and health professionals

Watch the e-learning videos

There are 3 videos available.

• Foundational knowledge about language services
• Optimising interpreter mediated sessions
• Specific types of interpreting and specific workplace considerations

You can watch our videos on iLearn below:

Working with Interpreters - iLearn@QHealth

Working with Speech Pathologists - iLearn@QHealth

Download the e-learning guides

Use the e-learning guides with the videos.

Each guide has a PDF and Word version. You can use the Word documents to change content to suit your team’s training needs.

Clinician guides

PDF downloads

• Interpreter sessions – checklist for clinicians
• Interpreting and translation requests – suggestions for clinicians
• Useful links and resources – working effectively with interpreters and translators
• Offering interpreter services – script for clinicians

Word document downloads

• Interpreter sessions – checklist for clinicians
• Interpreting and translation requests – suggestions for clinicians
• Useful links and resources – working effectively with interpreters and translators
• Offering interpreter services – script for clinicians

Speech Pathologist guides

PDF downloads

• Interpreter sessions – checklist for speech pathologists
• Interpreting and translation requests – suggestions for speech pathologists
• Useful links and resources – working effectively with interpreters and translators
• Common terminology and general information for interpreters and translators

Word document downloads

• Interpreter sessions – checklist for speech pathologists
• Interpreting and translation requests – suggestions for speech pathologists
• Useful links and resources – working effectively with interpreters and translators
• Common terminology and general information for interpreters and translators

Interpreter and translator guides

PDF downloads

• Briefing and debriefing – checklist for interpreters
• Common terminology and general information for interpreters and translators

Word document downloads

• Briefing and debriefing – checklist for interpreters
• Common terminology and general information for interpreters and translators

Framework and policies

Our learning packages support the MHRP competency standards framework and the Queensland Government language services policies. We recommend you read the framework and policy when using our learning packages.

The guides are also aligned with the Australian Institute of Interpreters and Translators (AUSTI) and Australian Sign Language Interpreters Association (ASLIA) Code of Ethics.

Sign up for updates

Sign up to our mailing list and we’ll let you know when we have new or updated learning guides and tools.

Contact us

If you have questions or need help using the learning guides email QCH-speech@health.qld.gov.au.

Copyright information

Our learning guides are copyright under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0). This means if you copy and share our guides you must:

• give us credit as the creator
• link to the Creative Commons Attribution license
• tell your audience if you've made any changes.

You can't:

• use our work for commercial reasons or to make money
• tell people we support your work
• add any legal restrictions.

If you change, expand or build on any of our work you can't share or redistribute it.

Make sure you read and understand our intellectual property statement and copyright policy before using our resources.

• Health professionals and clinicians’ intellectual property statement
• Speech pathologist, translator and interpreter intellectual property statement