When you visit, you'll be asked 'Is your child Aboriginal and or Torres Strait Islander?'
This makes sure that their cultural needs are considered when providing care, including:
Letting us know also helps us improve the health of our Aboriginal and Torres Strait Islander patients. It also helps us know if we’re providing our services in the right way and helping to close the gap in health and wellbeing outcomes.
When you tell us, we protect your privacy and only share the information with staff who need to know.
Join Rita as she takes you behind the scenes of the Queensland Children’s Hospital. She’ll introduce you to some friendly faces who’ll help support your family during your stay. She also shares some tips on what to do before you arrive.
Our IHLOs are here to make you and your child feel comfortable and safe. They’ll also give you the information you need to make the best decisions about your child’s healthcare.
We know being away from your family, friends and community can be difficult, lonely and sometimes isolating, our IHLOs are there to help. If there’s anything they can do to help make it easier, let them know. You should also let them know if you have any cultural or spiritual beliefs that may affect your child’s health.
Our IHLOs can:
You can find the team in the Family Resource Centre on Level 2 between 8:00 am and 4:30 pm, Monday to Friday. The Centre is a safe and friendly place where you can chat with our IHLOs, or just relax in a culturally safe place.
You can also contact the team on 07 3068 5950 or 07 3068 4705.
Our Connected Care Program supports families of children with chronic and complex healthcare needs, particularly those who face challenges accessing services and support.
Our Senior Indigenous Health Coordinator will provide cultural support to children and families on the Connected Care Program. They're here to help improve your health care journey and help link you in with your local community services.
They work closely with the clinical teams to make sure your child receives holistic, family-centred and culturally-safe health care.
If you're known to the Connected Care Program you can reach them on 0472 821 648 or by emailing Connect-care4kids-indigenouscoordinator@health.qld.gov.au.
Read more about Connected Care.
Our Nurse Navigator provides support to Aboriginal and Torres Strait Islander patients with complex and chronic health conditions and their families. They work across health care and community services to facilitate a culturally safe, patient-centred journey. They'll help you to learn and navigate the health system to help you feel more confident in managing your child's health needs.
You can contact our Nurse Navigator on 0439 265 940 or by emailing QCH_NNIndigenous@health.qld.gov.au.
Read more about Nurse Navigators.
Mob ED aims to break down barriers for Aboriginal and Torres Strait Islander families accessing emergency care by creating a culturally safe and welcoming environment.
When you arrive at the emergency department, Mob ED staff will welcome and support you through your child’s assessment and treatment.
We developed the Mob ED holistic model of care in consultation with Aboriginal and Torres Strait Islander community and clinicians.
Read more about Mob ED.
A Centrelink Indigenous outreach officer is available in the hospital’s Family Resource Centre every Thursday from 10 am to 12 pm. Ask the IHLOs for more information.
We also have a dedicated meeting place for Aboriginal and Torres Strait Islander people on Level 2.
This space lets you meet in a quiet place to relax and take time away from the clinical setting.
As well as support services, we offer health services specifically for Aboriginal and Torres Strait Islander children. Find out about Aboriginal and Torres Strait Islander children's health.
Our Health Equity Strategy outlines how we’ll improve the health and wellbeing of Aboriginal and Torres Strait Islander children and young people.
Our Health Equity Strategy Implementation Plan outlines how we’ll implement the Aboriginal and Torres Strait Islander Health Equity Strategy.
Find out about:
You can also use our hospital map to find your way around.
If you live in a rural and remote area and have to travel more than 50 km to your local public hospital, you may be eligible for the Scheme. Find out if you're eligible.
The Scheme helps with travel and accommodation costs for patients who need to use specialist medical services that aren't available in their local area.
You can read more about the subsidy scheme on the Queensland Government website.